>> Video Shops
>> Written Shops
>> Competition & New
Hire Shops
>> Phone Shops
>> Internet Shops
>> Web-based Reports
>> Customer Satisfaction Research
Video Shops
are the
most accurate assessment of
job performance available. Reviewing a live demonstration of
your employee's performance allows you to evaluate based
on your standards and objectives. You can quickly identify
areas requiring additional attention or training.
A Secret Shopper, posing as a real customer, will visit your
location and record the experience utilizing a hidden video camera.
The Shopper will allow your employee every opportunity to present
his or her ability. Your employee will then review his presentation
with a
manager to determine his strengths and weaknesses.
To maintain the quality and consistency our clients have come to expect, every Video Shopper must complete a certification program in each industry we serve.
Videos Shops are delivered on DVD or Video Streaming
via the web. We take pride in offering the quickest turn around
you will ever experience with a video shopping company. You may
also choose to compliment your Video Shops with Web-based surveys.
Written Shops
are a necessary tool
for assessing performance,
benchmarking and statistically analyzing. Scores from the evaluations
will help you determine what areas to focus your training.
Clear
Evaluations only utilizes the most qualified Shoppers to conduct
your employee evaluations. Custom designed reports tailored to
your specific needs will prepare your Secret Shopper to deliver a
quality assessment.
No more waiting for results. You will receive
real-time information and Web-based Reports that will put results
in the palm of your hands quickly and efficiently.
Competition & New
Hire Shops
are
a bonus to your shopping program. Your Secret Shopper will visit
the competition and provide information about current incentives,
pricing and sales strategy. New hire shops allow you to evaluate
a prospective employee’s
performance before you make that investment.
Phone Shops
are
a necessity in any business. How often have you made an inquiry
by phone and decided to look elsewhere
simply because the associate left the impression they
were not interested in helping you?
Are your employees attempting to set appointments, or at least
inviting your prospects in to visit? Are they being courteous,
helpful, getting names and phone numbers for follow up? Allow
them to hear the impact they have on an inquiring prospect. Use
your superstars to set examples!
Internet Shops
are needed to evaluate
the response time to inquiries made through your website. The
speed and quality of response over the Internet may determine
whether a potential customer chooses the competition.
Web-based Reports
allow
you to easily generate reports with just the click of your mouse.
Our Web-based Reporting system is recognized as the most comprehensive
and easy to use in our industry. Executives need trends, statistics
and averages to pinpoint issues and focus efforts for maximum
performance. Every report will have up-to-the-second results,
allowing you to react quickly instead of waiting days or even
weeks for your reports.
Please select the View Web Reporting System link on this page to take a tour of this powerful Web Reporting system.
Customer Satisfaction Research
It is well known from traditional marketing that delivering customer satisfaction is the key to repeat business and customer loyalty. Measuring customer experience and satisfaction will give you an accurate picture of the quality of service that you are delivering. By continually surveying your customers, your action plans will be regularly measured and updated.
Clear Evaluations’ customer experience measurement solutions can help your company distinguish itself from the competition. Success always looks simple, but we all know a successful business requires great attention to detail. How do you examine all of the facets of your customer service, and how to you find the simple flaws that require immediate action? Please select the View Customer Experience Data link on this page to take a tour of Clear Evaluations’ comprehensive system to Measure your Customer’s Experience through Data Collection.
|
